Which Team is Better Funded?

If you’ve ever spent time in Customer Experience Operations, you’ll know the above to be true. And it’s not worth complaining about. The sales team (including their operations team) usually receives the funding and broader support of the Organization and with good reason. Sales, as it turns out, is crucial to keeping the lights on and giving the CX team a chance to dazzle, delight (and renew the customer). But as a wise CX leader once said, “Nothing happens without a sale.” So, when you see highly polished Sales documents and the equivalent of an 8th graders design aesthetic coming out of all the other Ops departments, now you know why.