Review: ‘Never Split the Difference’

Never Split the Difference: Negotiating as if Your Life Depended on It by Chris Voss

Do you think a Former FBI hostage negotiator has something to say about conflict? This book has so many great stories and lessons that translate to everyday situations. Whether you are trying to understand the other person’s opinion or flexibility, starting a conversation by receiving a “No” allows you to understand the other’s positioning better. Aim for “That’s right!” rather than “You’re right!” When you are discussing, make the situation the challenge, NOT the person. Trying to convince someone that you are right accomplishes nothing. However, creating the space in the middle allows for progress. Lastly, use “Calibrated Questions,” which help educate and move the conversation along rather than end the dialog. “How” and “What” questions with an understanding educate and build a rapport between the question asker and answerer. 

This book has so much more, and it’s definitely a worthwhile read for anyone who wants to understand and resolve conflict.

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