Review: ‘Difficult Conversations’

Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen
This book is about how to address the hard to talk about. Sheila Heen, Bruce Patton, and Douglas Stone learned a few things at the Harvard Negotiation Project. This book is full of practical advice on how to tackle “Difficult Conversations.” A few keys include understanding the “Contribution system” -the landscape of the conflict. When not looking for blame, you are more apt to see how you (or I) contribute to the problem. When facing or reflecting on a conflict, use the “Third Story” to help re-interpret and playback the conflict. The “Third Story” is neither my interpretation of events nor someone else’s; it is simply a playback of the space between us.
Overall, this book is full of valuable tips. Tech Vs. Humans would recommend starting with Thanks for the Feedback as a starting point.
To Buy – click here.