Review: ‘Changing the Conversation’

Changing the Conversation: The 17 Principles of Conflict Resolution by Dana Casperson

In the book Changing the Conversation, Dana Caspersen shares 17 easy-to-follow principles and anti-principles that help break down conflict into actionable guidelines. The book doesn’t ask you to avoid conflict; it only lets you think about your role in the conflict and how to resolve it best. Dana separates her book into three sections: Facilitate Listening and Speaking, Change the Conversation, and Look for Ways Forward.

Overall, the way Ms. Casperson thinks about Conflict Resolution is refreshing. It’s all very common sense, written in a logical manner, and she provides plenty of frameworks and examples.

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