You are a Global Marketing Organization in disarray. The Agency spend is out of control, and the metrics to determine success are entirely missing (not to mention the off-brand work being done globally for totally understandable reasons) – so what do you do? First, you bring in a Tier 1 (like McKinsey) or Tier…
Software Implementation and Digital Transformation should be as humane an experience as we can make it. The people receiving the change should understand why the change is happening, they need to understand what it means for them, and, whenever possible, they need to have a say in the Change and its timing. But oftentimes,…
You get assigned an implementation. It’s terrifying – people are going to hate it. So, you pick a team. And now you and your team are shaking in fear. “Why me?” you ask yourself. “Why me?” asks everyone on the team. Here’s what you do. Panic. No, I’m kidding. First, lean into the fear….
Stay away from negative people. They have a problem for every solution. – Albert Einstein That is excellent advice, but when you are a software implementer, sometimes you don’t have a choice in who you work with – so you have to plot a new course that works within these constraints. A few years…
In the implementation world, there is often the Proof of Concept (POC) stage where you have to implement a portion or enough to prove the technology and showcase how it maps to the strategy. A POC is typically a condensed version of delivery. In our experience, there are two main variations of a POC:…
I know I’m offending the .002% of people who love the RFP (Request for Proposal) process, but I don’t care. So I’m throwing caution to the wind on this one. The RFP Process is dumb. The RFP process is a way to get vendors to bid for work, and it made complete sense before…
Pattern recognition is critical in software delivery. In some environments, implementation is a breeze. The culture, the executive support, the lack of politics, and the technical ability all favor a successful implementation. Those environments are incredibly rare, but when you get a chance to implement in these environments – it’s like falling in love….
When you begin an implementation, it’s essential to consider the makeup of your end users. Whether dealing with your colleagues and friends or meeting folks for the first time, you’ll want to know the data. And here’s what the data is saying about your end users. The Law of Diffusion of Innovation roughly states that…
Apple is notorious for being a “measure twice, cut once” kind of company. It works for them. On the other hand, Google is more “launch and iterate” in their approach, which works for them. When you implement Subscription-based software, you have a choice about which approach works for you. Therefore, it’s worth a moment…
In the world of digital delivery, there is an unspoken debate. Well, it’s not a debate, but depending on where you sit, it’s a vital part of your perspective. If you live and breathe in the DAM (Digital Asset Management) or ECM (Enterprise Content Management) world – the Asset comes first. Metadata, Taxonomy, Keywords,…