Remember Blockbuster Video? You may not, but in 2004 Blockbuster Video had 60,000 employees. Today, it doesn’t exist. Its value proposition was pretty straightforward – you’d walk into one of 9,000 Blockbuster Video…
During the height of the Coronavirus, NPR published a story about Hotel Corona. Hotel Corona, previously known as the Dan Hotel, in Jerusalem, became a hotel for people recovering from the Coronavirus….
You’ve spent months discovering, designing, configuring, building, and testing a tool – it’s all gone according to plan, and you’re ready to launch. And then it happens. You start thinking. Over and…
You are two years or more after implementing an enterprise software solution, and you get the question, usually at renewal and usually by someone in procurement: Why the hell am I paying…
“Success, in general, is a well-balanced blend of luck, DNA, confidence, and hustle.” – Gary Vaynerchuk This series is dedicated to our friends (known or unknown) that have recently lost their jobs…
Before you take on a Digital Transformation project, there are a few things I’d recommend that you consider before undergoing a significant shift. Based on my experience, too few companies slow down…
Many books and blogs (including this one) share best practices for Digital Transformation efforts and Software implementations. And many of them, including this one, don’t say this enough: Best Practices for One…
You are a Global Marketing Organization in disarray. The Agency spend is out of control, and the metrics to determine success are entirely missing (not to mention the off-brand work being done…
Software Implementation and Digital Transformation should be as humane an experience as we can make it. The people receiving the change should understand why the change is happening, they need to understand…
You get assigned an implementation. It’s terrifying – people are going to hate it. So, you pick a team. And now you and your team are shaking in fear. “Why me?” you…