Feedback Fairness

Feedback should always be given and received freely. That’s why I’m a massive fan of 360 feedback—feedback from peers, managers, staff, etc. What makes that work is that there is a natural trust in the feedback system itself. On the other hand, online reviews (of restaurants, in this case) should always be questioned because the reviewing system is flawed. A reviewer does not need to prove that they ate at the restaurant or that they even were in the same city as the restaurant. A quick scan of the reviewers feedback can tell you a lot – and 9 times out of 10, they do not give positive feedback. Imagine, in a work scenario, if a coworker gave negative reviews 90% of the time. Would that person still have a job? It’s just not the same for online review tools.

References and Resources

Getting 360-Degree Feedback Right by Maury Peiperl/Harvard Business Review; Type: Article