Browsed by
Category: User Adoption

And in the End

And in the End

Comments 0 Comment

SAAS (Software as a Services) implementations all have a similar trajectory. Most implementation services organizations have a fancy chart that represents these main phases: Discovery and Analysis – This is where the true scope of delivery and delivery capabilities is reviewed. In the UX space, this would be a lot of end-user, champion, and executive sponsor interviews. Design and Planning – This phase digests the Discovery phase and lays it all together as a plan that is mutually agreed upon….

Read More Read More

Accelerate User Adoption

Accelerate User Adoption

Comments 0 Comment

Software Implementations are becoming the norm. We implement slack because Water Coolers conversations no longer exist. We try a new Work Management solution because Emails and Microsoft Project can’t keep up. IT requires Single Sign-On because, well, everything needs to be secure. It’s just everything. And once one new software is in, you need to get another one. And another and another. It’s the world we live in now – it’s what people have been calling ‘Digital Transformation’ for a…

Read More Read More

Will This be on the Test?

Will This be on the Test?

Comments 0 Comment

When you implement software, you can face any number of “change personas” from the over-zealous go-getter to the Luddite who is still learning e-mail. One other type you’ll run into is the person who wants to know the absolute minimum. When you talk through a complicated software, they’ll stop you and say “Ok, but what do I really need to know?” “What’s the minimum amount of work I need to do?” This personality type typically is also a huge proponent of…

Read More Read More

How to Start a Movement

How to Start a Movement

Comments 1 comment

Are you trying to start a movement? It starts with the courage to be the lone nut, but then… According to Derek Sivers, “The first follower is what transforms the lone nut into a leader.” What can you possibly take away from this if you are implementing software? To start a movement in your organization, you’ll need a leader. But, perhaps even more important, you’ll need those initial followers. Those are the unsung heroes that add momentum to a movement or can help…

Read More Read More

The Masks We Wear

The Masks We Wear

Comments 1 comment

When you begin an implementation, it’s important to consider the make-up of your end users. Whether dealing with your colleagues and friends or meeting folks for the first time, you’ll want to know the data. And here’s what the data is saying about your end users. The Law of Diffusion of Innovation roughly states that the introduction of new technology (or ideas) follows a certain pattern. Approximately 84% of your end users (the Early Majority, Late Majority, and Laggards) will resist to…

Read More Read More