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Category: Implementation Best Practices

Strategy – Culture’s Favorite Breakfast Snack

Strategy – Culture’s Favorite Breakfast Snack

When Peter Drucker said “Culture eats strategy for breakfast” he was referring to the general health of an organization. Drucker’s tenet, however, is equally relevant when taking on digital transformation within an organization. And it’s often overlooked. When companies purchase software, they hire Project Managers and Contractors to help implement it. Maybe the company brings in a Global System Integrator like Accenture or Deloitte to advise on the Company’s best approach to change. Their Procurement group pours over the cost…

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The Mega Post Mortem – Remove the Silo of Mistakes

The Mega Post Mortem – Remove the Silo of Mistakes

Have you ever fallen off of your bike? Were you pushing yourself (attempting a jump, in my case) or just learning to ride? What did you do next? Did you hobble off in a fit of rage and quit, never to return to the 2-wheeler lifestyle? Or did you do a quick review of what went wrong, then tried it again? What about your organization’s implementation attempts? Have they all been perfect? Any mistakes? Most Digital Transformation efforts are a…

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The Myth of the Perfect Software Implementation

The Myth of the Perfect Software Implementation

There is no such thing as a perfect software implementation. Let me repeat that because it’s imperative to get this point across. There is no such thing as a perfect software implementation. Now it’s clear to me that more and more organizations are becoming aware that implementation, transformation, and change management initiatives are messy. Still,  it’s incredible how many organizations purchase a sophisticated software package and expect perfection. But unfortunately, the reason(s) for buying the software often takes a back…

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Implementation Failure – Your End Users Have a Say

Implementation Failure – Your End Users Have a Say

There are many reasons why implementations go wrong, but they all kind of roll up into one central idea: Someone forgot about the end-users. It’s basically the same mistake that allowed every Rob Schneider movie to be made. An Exec greenlit the software purchase to streamline some work processes or get a better time to value. And the tool that was purchased can probably still do what it’s intended to do, but there’s one little problem. No one will use the…

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The Laws of Implementation

The Laws of Implementation

No matter how large or how small, software Implementations have specific rules. The best Implementation Consultants know when those rules should be bent, broken, or strictly followed. In the implementations I’ve led, I’ve always found the below set of laws invaluable. The rules fall into three categories: Implementation, Change Management, and Communication. Implementation The one thing about Software Implementations is that they take time. And with time comes one crucial rule: Murphy’s Law. Murphy’s Law states that anything that can…

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Presentations – Missing the Mark (and How to Recover)

Presentations – Missing the Mark (and How to Recover)

Sometimes you have it. And sometimes you don’t. Whether you present to your team or executives, or customers, there will be some failures. There will be days when you walk out of the presentation, and every part of your body sinks. In some cases, the pain is much earlier (during the presentation) or much later in the form of harsh feedback (well after the presentation). How do you handle that feeling? How do you take feedback – whether your own…

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The Reset – The Importance of Creating a Restart

The Reset – The Importance of Creating a Restart

As the country continues to wait for the results of the election – one thing is very clear. We all need a reset. This election and much of the last 4 years have been stressful. Regardless of which candidate you supported on November 3rd, we’ve all been wound up pretty tight. Whether you call it gas-lighting or not – we’ve never experienced 4 years like the last. Four years where there was a clear good team and a clear bad…

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Zoom Rule #1 – Avoid Inducing Vertigo

Zoom Rule #1 – Avoid Inducing Vertigo

As my eldest goes through remote learning, she adds amazing stories of fellow students doing wacky things on camera. Mostly unintentionally. Her stories are absolutely hilarious and remind me that kids are amazing. Whether changing clothes, exploring the insides of either nostril for extended periods while on camera or forgetting to go on mute – her teacher has to remind everyone about zoom etiquette on a regular basis. I would love to say that this is just an isolated issue…

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Building a Community in the Workplace

Building a Community in the Workplace

NPR recently published a story about Hotel Corona. Hotel Corona, previously known as the Dan Hotel, in Jerusalem, became a hotel for people recovering from the Coronavirus. Over 200 people from all walks of life, ages, religions, and socioeconomic backgrounds were forced to live together during their recoveries. Two negative tests for COVID-19 was the only way out. If you have 35 minutes, it’s well worth your time to listen. But, to summarize, these individuals started as you would have…

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Email and Slack ARE KILLING ME!

Email and Slack ARE KILLING ME!

I know I’m not alone. I feel the comfort of knowing that I’m not alone, but what are we doing about it? There is so much information, so many requests, so many “Quick Questions” coming my way. It’s out of control. There seem to be no rules. But it seems that so many people agree that meetings are bad, email is a horrible way of working, and slack is like that super annoying guy peering over the cubicle wall every…

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