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Author: Matthew Furlong

The Implementation Gap

The Implementation Gap

There is a Seinfeld episode where Jerry has to take his car to an unknown mechanic. For Seinfeld fans, Jerry was on the outs with Puddy at the time. Anyhow, Jerry is talking to George, questioning a $2000 repair the mechanic suggested, and George’s response was: “Well, of course, they’re trying to screw you! What do you think? That’s what they do. They can make up anything; nobody knows! “Why, well, you need a new johnson rod in here.” Oh,…

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The Middle Manager’s Guide to Middle Management: Truth

The Middle Manager’s Guide to Middle Management: Truth

You’ve just been promoted into management – Congratulations, you’ve made it, right? You can just sit back and let everyone else do the work. Ummm. No. Aside from the fact that very few people actually want to be in middle management – it is now about the possibility of using your influence to benefit the organization. And it really doesn’t matter whether you’re now CEO or the lowest tier of management possible – there are a few inevitable truths about…

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Running in Place

Running in Place

Core teams are vital. In a software implementation, an engaged and hungry core team is critical to success. Conversely, I’m reminded why that is so important every time I see this cartoon by Tom Fishburne. I really wish the above image were a joke. So many Software Implementations, Digital Transformation efforts, and Change Management plans never have a chance for success because of the above hierarchy. Do you see anyone in your leadership organization that fits here? I bet you…

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And in the End

And in the End

SAAS (Software as a Services) implementations all have a similar trajectory. Most implementation services organizations have a fancy chart that represents these main phases: Discovery and Analysis – This is where the true scope of delivery and delivery capabilities is reviewed. In the UX space, this would be a lot of end-user, champion, and executive sponsor interviews. Design and Planning – This phase digests the Discovery phase and lays it all together as a plan that is mutually agreed upon….

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The Reset

The Reset

As the country continues to wait for the results of the election – one thing is very clear. We all need a reset. This election and much of the last 4 years have been stressful. Regardless of which candidate you supported on November 3rd, we’ve all been wound up pretty tight. Whether you call it gas-lighting or not – we’ve never experienced 4 years like the last. Four years where there was a clear good team and a clear bad…

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Why Movember Matters?

Why Movember Matters?

For three years now, I have been participating in Movember. In case you don’t know, Movember – it’s an organization that co-opts the Month of November to promote awareness around Men’s Health issues. For three years, I shave my beard on October 31st and grow just the weakest mustache known to man. Like, seriously weak. There are pencil mustaches that have more man-points than my weak attempt of monthly growth. I support Movember because I come from a family of…

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Group Think or Collaboration?

Group Think or Collaboration?

No one marches into an implementation and aims to deliver only the absolute bare minimum. Well, maybe Larry does. Screw Larry – he’s an idiot. Well, no one except Larry aims for the lowest common denominator. Even so, it’s deceptively easy to slip from aspirational change into ‘good-enough’ type implementations. Sometimes we even justify the slippage by calling our new target, MVP, Minimum Viable Product. However, the difference is that MVP is a target along a journey, not a watered-down,…

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Accelerate User Adoption

Accelerate User Adoption

Software Implementations are becoming the norm. We implement slack because Water Coolers conversations no longer exist. We try a new Work Management solution because Emails and Microsoft Project can’t keep up. IT requires Single Sign-On because, well, everything needs to be secure. It’s just everything. And once one new software is in, you need to get another one. And another and another. It’s the world we live in now – it’s what people have been calling ‘Digital Transformation’ for a…

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Zoom Rule #1 – Avoid Inducing Vertigo

Zoom Rule #1 – Avoid Inducing Vertigo

As my eldest goes through remote learning, she adds amazing stories of fellow students doing wacky things on camera. Mostly unintentionally. Her stories are absolutely hilarious and remind me that kids are amazing. Whether changing clothes, exploring the insides of either nostril for extended periods while on camera or forgetting to go on mute – her teacher has to remind everyone about zoom etiquette on a regular basis. I would love to say that this is just an isolated issue…

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The problem with KPI’s

The problem with KPI’s

Towards the end of his tenure as co-CEO at SAP, Jim Hagemann Snabe discovered that the organization had more than 50,000 key performance indicators (KPIs). Snabe reflected, “We were trying to run the company by remote control. We had all this amazing talent but had asked them to put their brains on ice.” As organizations struggle to find efficiencies, the overindulgence in KPIs is getting a bit out of hand. It is not uncommon for any team or group to…

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