Apple is notorious for being a “measure twice, cut once” kind of company. It works for them. On the other hand, Google is more “launch and iterate” in their approach, which works for them. When you implement Subscription-based software, you have a choice about which approach works for you. Therefore, it’s worth a moment…
The job of the implementation core team and program lead is to deliver the success criteria. But, for some, that is not enough. It’s not enough because they also have to ferret out the hidden success criteria for the project to be truly called a success. Hidden success criteria can be obvious but not…
For five years now, I have been participating in Movember. In case you don’t know, Movember – it’s an organization that co-opts the Month of November to promote awareness around Men’s Health issues. For five years, I shave my beard on October 31st and grow the weakest mustache known to man. Like, seriously weak….
The project plan should be the basis for getting things done during an implementation. Without a project plan, you might as well buy a Conch and see what happens. Conch? Really? Please tell me that you got that Lord of the Flies reference. With a project plan, you’ll have some semblance of organization. (With less…
The story goes something like this, there are three bricklayers, and each is asked the same question: What do you do? The first bricklayer says, “I put down bricks.” The second bricklayer says, “I am building a church.” And the third bricklayer says, “I am building a house of God.” The point is that…
He enjoys long walks on the beach and writes in his spare time. Please welcome Rob Bernshteyn, CEO and President of Coupa and author of the book Value As a Service. Side note: I’m not sure he likes long walks on the beach. Rob poured his years of experience implementing SAAS (Software as a…
Techsplaining – (verb) When an experienced technical consultant talks down to their end-users – typically based on their use of technology or level of technical ability. Like mansplaining, this phenomenon results from “overconfidence” and “cluelessness.” First, there is a difference between Training and Techsplaining. When someone is going through training, they tend to learn….
I first ran across the term Noble Obstacle in the book “Finish: Giving yourself the gift of done” – Read the review of the book here. A noble obstacle (noun) is an attempt to make your goal harder than it has to be so you don’t have to finish but can still look respectable….
You know the ending of that blockbuster movie where the bad guys are finally destroyed, the president is saved, and all of the Executives start fist-pumping and high-fiving each other. That is what it’s like every time you implement new software. That’s why we all do it. That and the ridiculously high salaries, the…
Sandbagging – (verb) Hiding your strength, skill, or action only to overperform later. Revenue Grid states, “The term dates back to the late 1880s and refers to a bag filled with sand that would be swung as a weapon towards some unsuspecting receiver, likely knocking them unconscious. In the 1940s, the verb evolved to…