When you implement software, you can face any number of “change personas” from the over-zealous go-getter to the Luddite who is still learning e-mail (yet, was somehow hired as the Social Media expert). One other type you’ll run into is someone who wants to know the absolute minimum. They’ll stop you when you talk through…
When you begin an implementation, it’s essential to consider the makeup of your end users. Whether dealing with your colleagues and friends or meeting folks for the first time, you’ll want to know the data. And here’s what the data is saying about your end users. The Law of Diffusion of Innovation roughly states that…
SAAS (Software as a Service) implementations all have a similar trajectory. As a result, most implementation services organizations have a fancy chart that represents these main phases: The change management steps are equally predictable as the implementation stages, and depending on the extent of change, it will likely follow the pattern below. During all…
Software Implementations are becoming the norm. We implement Slack because Water Coolers conversations no longer exist. We are trying a new Work Management solution because Emails and Microsoft Project can’t keep up. IT requires Single Sign-On because, well, everything needs to be secure. It’s just everything. And once one new software is in, you…