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How to Avoid Bike-shedding in Your Next Meeting

How to Avoid Bike-shedding in Your Next Meeting

Matthew Furlong

In 1957, Cyril Northcote Parkinson defined the Law of Triviality, an argument that people within an organization commonly or typically give disproportionate weight to trivial issues. For example, Parkinson coined the term…

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Implementation Vocabulary
Is Trust The Missing Ingredient?

Is Trust The Missing Ingredient?

Matthew Furlong

As you work with more and more organizations and even join those organizations – you realize that things tend to take forever to get done. The larger the Organization, the slower things…

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Implementation Vocabulary, Work Management
Technostress – The Stress Multiplier

Technostress – The Stress Multiplier

Matthew Furlong

The term technostress was first introduced by the American psychotherapist Craig Brod in 1984 – well before technology dominated our lives. But, according to Joanne Griffen, author of Humology, even before the digital age, Brod described…

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Implementation Vocabulary, Work/Life Balance
Southwest Airlines: Over Their Skis

Southwest Airlines: Over Their Skis

Matthew Furlong

As we write this, we are stranded along with millions of people this holiday season, thanks to Southwest Airlines (SWA). What’s shocking is that Southwest Airlines, which contributed to 87% of all…

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Digital Transformation, Implementation Vocabulary
Papering Over the Problem

Papering Over the Problem

Matthew Furlong

Paper over Something (verb) to hide an unpleasant situation, especially a problem or disagreement, in order to make people believe it does not exist or is not serious. Whenever I enter an implementation, and I have the time and space, I love to do the “How’s this going…

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Implementation Vocabulary, User Personas
shoshin
Shoshin – The Beginner’s Mind

Shoshin – The Beginner’s Mind

Matthew Furlong

Shoshin is a word from Zen Buddhism which means “beginner’s mind.” It refers to an attitude of openness, eagerness, and a lack of preconceptions when studying a subject, even at an advanced…

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Conflict Resolution, Implementation Vocabulary
Juvenoia – It Used to Be Better, Right?

Juvenoia – It Used to Be Better, Right?

Matthew Furlong

Juvenoia – (verb) The fear one generation of adults holds towards the younger generations succeeding them; It often coincides with the inability to fully recall one’s own childhood. This baseline is used as the…

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Implementation Vocabulary
3 Common Challenges with Planning (and Replanning) Your Implementation

3 Common Challenges with Planning (and Replanning) Your Implementation

Matthew Furlong

The project plan should be the basis for getting things done during an implementation. Without a project plan, you might as well buy a Conch and see what happens. Conch? Really? Please…

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Guiding Principles, Implementation Vocabulary
Techsplaining – How to Avoid Being THAT Tech Person

Techsplaining – How to Avoid Being THAT Tech Person

Matthew Furlong

Techsplaining – (verb) When an experienced technical consultant talks down to their end-users – typically based on their use of technology or level of technical ability. Like mansplaining, this phenomenon results from…

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Implementation Vocabulary
The Noble Obstacle – The Showstopper or Mental Blocker?

The Noble Obstacle – The Showstopper or Mental Blocker?

Matthew Furlong

I first ran across the term Noble Obstacle in the book “Finish: Giving yourself the gift of done” – Read the review of the book here. A noble obstacle (noun) is an…

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Implementation Vocabulary

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