In 1957, Cyril Northcote Parkinson defined the Law of Triviality, an argument that people within an organization commonly or typically give disproportionate weight to trivial issues. For example, Parkinson coined the term…
As you work with more and more organizations and even join those organizations – you realize that things tend to take forever to get done. The larger the Organization, the slower things…
The term technostress was first introduced by the American psychotherapist Craig Brod in 1984 – well before technology dominated our lives. But, according to Joanne Griffen, author of Humology, even before the digital age, Brod described…
As we write this, we are stranded along with millions of people this holiday season, thanks to Southwest Airlines (SWA). What’s shocking is that Southwest Airlines, which contributed to 87% of all…
Paper over Something (verb) to hide an unpleasant situation, especially a problem or disagreement, in order to make people believe it does not exist or is not serious. Whenever I enter an implementation, and I have the time and space, I love to do the “How’s this going…
Shoshin is a word from Zen Buddhism which means “beginner’s mind.” It refers to an attitude of openness, eagerness, and a lack of preconceptions when studying a subject, even at an advanced…
Juvenoia – (verb) The fear one generation of adults holds towards the younger generations succeeding them; It often coincides with the inability to fully recall one’s own childhood. This baseline is used as the…
The project plan should be the basis for getting things done during an implementation. Without a project plan, you might as well buy a Conch and see what happens. Conch? Really? Please…
Techsplaining – (verb) When an experienced technical consultant talks down to their end-users – typically based on their use of technology or level of technical ability. Like mansplaining, this phenomenon results from…
I first ran across the term Noble Obstacle in the book “Finish: Giving yourself the gift of done” – Read the review of the book here. A noble obstacle (noun) is an…