Whether you are a change leader, accidental or other, you’ll want some help to understand and explain the challenge that lies before you. If you are an intentional change leader, you will likely possess some of these data points. If you are an accidental change leader, you volunteered or were volunteered; this will hopefully…
Before you take on a Digital Transformation project, there are a few things I’d recommend that you consider before undergoing a significant shift. Based on my experience, too few companies slow down long enough to do this, but it will save you time and money in the long run. I’m discussing performing a self-assessment…
As CEOs recognize that Digital Business is a thing that is likely not going away and shift to embrace digital, there seems to be a gap. Not a gap, perhaps, more like a gulf between digital desire and digital readiness. You can’t go digital until you have digital capabilities. So the logical thing to do…
How do you prepare for another Industrial Revolution? If you believe it is happening or around the corner, you are likely taking Digital Transformation seriously. And, like any significant change, you are probably trying to figure out where to begin. The first step is understanding the future state (as far as you can predict…
The book “Good to Great” is filled with Case Study after Case Study of organizations that faced a critical inflection point about whether to change something that was working or stay the course. Many companies didn’t recognize the need to change (Best Buy, Kodak, etc..) with the ever-changing technological landscape. The internet is littered…
You are a Global Marketing Organization in disarray. The Agency spend is out of control, and the metrics to determine success are entirely missing (not to mention the off-brand work being done globally for totally understandable reasons) – so what do you do? First, you bring in a Tier 1 (like McKinsey) or Tier…
Software Implementation and Digital Transformation should be as humane an experience as we can make it. The people receiving the change should understand why the change is happening, they need to understand what it means for them, and, whenever possible, they need to have a say in the Change and its timing. But oftentimes,…
As we write this, we are stranded along with millions of people this holiday season, thanks to Southwest Airlines (SWA). What’s shocking is that Southwest Airlines, which contributed to 87% of all canceled flights on December 27th and 99% on December 28th, is known for providing the best customer experience—ranked #1 in Customer Satisfaction…
The above cartoon was first created nearly 20 years ago. It’s incredible how appropriate it still is. Since its creation in 2003, several websites have expanded on the story. See http://www.projectcartoon.com/create/ if you want to create your very own version. What’s great about the cartoon and has made it last as long as it…
Seth Godin recently posted on his blog about our desire to be a part of and listen to the whole song, not just one isolated part of a track. Listen to one musician’s track in isolation on any record (like this one) and you might be amazed at how trivial they sound. Paul McCartney, one…