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The Unfortunate Non-Negotiables

The Unfortunate Non-Negotiables

Matthew Furlong

Software Implementation and Digital Transformation should be as humane an experience as we can make it. The people receiving the change should understand why the change is happening, they need to understand…

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Digital Transformation, Implementation Best Practices
Idea to Execution
The Move from Idea to Execution

The Move from Idea to Execution

Matthew Furlong

It’s incredibly easy to have an idea. Thoughts are free. The delivery of an idea has a cost. The cost is often not just financial. The real cost, often, is very personal….

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Career Growth, Personal Growth
Important Lessons from an Ancient Job Disaster

Important Lessons from an Ancient Job Disaster

Matthew Furlong

My very first job ended in complete disaster for me. But it also taught me two of the most important lessons I carry with me to this day. Lesson #1: A business…

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Personal Growth
So You’ve Been Laid Off…

So You’ve Been Laid Off…

Kevin Furlong

It’s all over the news and LinkedIn and other outlets – we are in a period of significant change and uncertainty in the tech job market in a number of sectors. Whether…

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Career Growth, Work/Life Balance
Implementation Parable – The Fisherman and the Businessman

Implementation Parable – The Fisherman and the Businessman

Matthew Furlong

The other day my team asked me to detail our new purpose. I felt the conversation was constructive, but upon reflection, it ended with insufficient information for my team. The conversation was…

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Implementation Parables
Pre-mortem
Pre-mortem – How to Prepare for Change

Pre-mortem – How to Prepare for Change

Matthew Furlong

You get assigned an implementation. It’s terrifying – people are going to hate it. So, you pick a team. And now you and your team are shaking in fear. “Why me?” you…

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Guiding Principles, Implementation Best Practices
Leading Change – The Kotter Perspective

Leading Change – The Kotter Perspective

Matthew Furlong

Leading Change, a book by Dr. John Kotter, remains a must-have for Change Leaders. His book outlines 8 Steps to effectively lead, implement, and sustain a successful change project. Here are the 8…

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Change Management
The Kimberly Effect – Lateral Leadership is Real

The Kimberly Effect – Lateral Leadership is Real

Matthew Furlong

My first large-scale change initiative involved moving Charles Schwab’s Creative Services department from a paper-based workflow to a completely online workflow while also integrating multiple Creative groups (added through acquisition) into a…

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Change Management, User Personas
Motivation for Creative Professionals

Motivation for Creative Professionals

Matthew Furlong

In the book The Rise of the Creative Class, Author Richard Florida postulates that motivation for Creatives is more intrinsic than extrinsic. Extrinsic Motivation uses rewards or punishment to motivate the correct behavior….

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Guiding Principles
The Unwanted Implementation – And What To Do About it

The Unwanted Implementation – And What To Do About it

Matthew Furlong

Stay away from negative people. They have a problem for every solution. – Albert Einstein That is excellent advice, but when you are a software implementer, sometimes you don’t have a choice…

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Implementation Best Practices

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