The Myth of the Perfect Software Implementation

The Myth of the Perfect Software Implementation

There is no such thing as a perfect software implementation. Let me repeat that because it’s imperative to get this point across. There is no such thing as a perfect software implementation. Now it’s clear to me that more and more organizations are becoming aware that implementation, transformation, and change management initiatives are messy. Still,  it’s incredible how many organizations purchase a sophisticated software package and expect perfection. But unfortunately, the reason(s) for buying the software often takes a back…

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Implementation Balance – How to Assess your Organization’s Ability to Change

Implementation Balance – How to Assess your Organization’s Ability to Change

Implementing software is a constant balancing act. Focus too much on the Executives, and you’ll use the End-Users. On the other hand, focus too much on the Digital Natives, and you’ll lose the Digital Laggards. A fundamental way to see where your scales may tip is to reflect on your organization’s core elements: Confidence & Capability. Confidence Confidence is the perception of how prepared an Organization’s user base is for implementation. High confidence organizations coincide with the belief that the team…

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Implementation Failure – Your End Users Have a Say

Implementation Failure – Your End Users Have a Say

There are many reasons why implementations go wrong, but they all kind of roll up into one central idea: Someone forgot about the end-users. It’s basically the same mistake that allowed every Rob Schneider movie to be made. An Exec greenlit the software purchase to streamline some work processes or get a better time to value. And the tool that was purchased can probably still do what it’s intended to do, but there’s one little problem. No one will use the…

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The Laws of Implementation

The Laws of Implementation

No matter how large or how small, software Implementations have specific rules. The best Implementation Consultants know when those rules should be bent, broken, or strictly followed. In the implementations I’ve led, I’ve always found the below set of laws invaluable. The rules fall into three categories: Implementation, Change Management, and Communication. Implementation The one thing about Software Implementations is that they take time. And with time comes one crucial rule: Murphy’s Law. Murphy’s Law states that anything that can…

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Presentations – Missing the Mark (and How to Recover)

Presentations – Missing the Mark (and How to Recover)

Sometimes you have it. And sometimes you don’t. Whether you present to your team or executives, or customers, there will be some failures. There will be days when you walk out of the presentation, and every part of your body sinks. In some cases, the pain is much earlier (during the presentation) or much later in the form of harsh feedback (well after the presentation). How do you handle that feeling? How do you take feedback – whether your own…

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The Requirements Gap – What to do When Something was Missed

The Requirements Gap – What to do When Something was Missed

There is a Seinfeld episode where Jerry has to take his car to an unknown mechanic. For Seinfeld fans, Jerry was on the outs with Puddy at the time. Anyhow, Jerry is talking to George, questioning a $2000 repair the mechanic suggested, and George’s response was: “Well, of course, they’re trying to screw you! What do you think? That’s what they do. They can make up anything; nobody knows! “Why, well, you need a new johnson rod in here.” Oh,…

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The Middle Manager’s Guide to Middle Management: Truth

The Middle Manager’s Guide to Middle Management: Truth

You’ve just been promoted into management – Congratulations, you’ve made it, right? You can just sit back and let everyone else do the work. Ummm. No. Aside from the fact that very few people actually want to be in middle management – it is now about the possibility of using your influence to benefit the organization. And it really doesn’t matter whether you’re now CEO or the lowest tier of management possible – there are a few inevitable truths about…

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Running in Place

Running in Place

Core teams are vital. In a software implementation, an engaged and hungry core team is critical to success. Conversely, I’m reminded why that is so important every time I see this cartoon by Tom Fishburne. I really wish the above image were a joke. So many Software Implementations, Digital Transformation efforts, and Change Management plans never have a chance for success because of the above hierarchy. Do you see anyone in your leadership organization that fits here? I bet you…

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And in the End

And in the End

SAAS (Software as a Services) implementations all have a similar trajectory. Most implementation services organizations have a fancy chart that represents these main phases: Discovery and Analysis – This is where the true scope of delivery and delivery capabilities is reviewed. In the UX space, this would be a lot of end-user, champion, and executive sponsor interviews. Design and Planning – This phase digests the Discovery phase and lays it all together as a plan that is mutually agreed upon….

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The Reset – The Importance of Creating a Restart

The Reset – The Importance of Creating a Restart

As the country continues to wait for the results of the election – one thing is very clear. We all need a reset. This election and much of the last 4 years have been stressful. Regardless of which candidate you supported on November 3rd, we’ve all been wound up pretty tight. Whether you call it gas-lighting or not – we’ve never experienced 4 years like the last. Four years where there was a clear good team and a clear bad…

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