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Category: Change Management

Accelerate User Adoption

Accelerate User Adoption

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Software Implementations are becoming the norm. We implement slack because Water Coolers conversations no longer exist. We try a new Work Management solution because Emails and Microsoft Project can’t keep up. IT requires Single-Sign On because, well, everything needs to be secure. It’s just everything. And once one new software is in, you need to get another one. And another and another. It’s the world we live in now – it’s what people have been calling ‘Digital Transformation’ for a…

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Change Fatigue

Change Fatigue

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Change Fatigue is very real. As organizations push forward efforts to Digital Transform their work – countless applications, processes, and reorgs are being tossed at employees. In fact, the change doesn’t stop – there is no ‘done’ for Digital Transformation. The future of work, as it were, has got to be better than this. In the interim, along with all of this change comes Change Fatigue. The idea that at some point, employees have had enough. The reaction to any…

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Facing Change

Facing Change

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“Not everything that is faced can be changed, but nothing can be changed until it is faced.” — James Baldwin When we had a reduction in force at Charles Schwab, we all knew why. We all knew why because the leaders opened a dialog about the needed change. The talked to all of us, they listened to all of us, and they helped us all face the inevitable. Well, not everyone was able to face the change – Larry struggled….

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Building a Community in the Workplace

Building a Community in the Workplace

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NPR recently published a story about Hotel Corona. Hotel Corona, previously known as the Dan Hotel, in Jerusalem, became a hotel for people recovering from the Coronavirus. Over 200 people from all walks of life, ages, religions, and socioeconomic backgrounds were forced to live together during their recoveries. Two negative tests for COVID-19 was the only way out. If you have 35 minutes, it’s well worth your time to listen. But, to summarize, these individuals started as you would have…

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Exploring Cultural Norms

Exploring Cultural Norms

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Culture eats strategy for breakfast. – Peter Drucker If this is the case, why is Change Management, an effort to address the Cultural underpinnings of Change Initiatives, often seen as wasteful? We think about the technology, battle over price and then completely ignore that the technology being introduced is the “strategy” part of Drucker’s statement. What about the culture? Perhaps one of the reasons we have to re-learn this lesson is because we constantly forget. Remembering the last implementation that…

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Change
Change Calibration

Change Calibration

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Whether you are a change leader, accidental or other, you’ll want some help to understand and explain the challenge that lay before you. If you are an intentional change leader, you are likely in possession of some of these data points. If you are an accidental change leader, either you volunteered or was volunteered, this will hopefully help calibrate with your Executives. The Law of Diffusion Simon Sinek often references The law of diffusion in his “Start with Why” talks….

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Beware of Zed

Beware of Zed

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In the book, Play Bigger by Al Ramadan, et al, there is a lot that can be learned about the Organizational risks and benefits to creating a new category. A new category is a new market space like Amazon with online shopping, Salesforce with CRM cloud software, and IKEA with furniture. I maintain that many of the risks identified don’t just apply to Category Creation but also to Digital Transformation. Both require a massive leap of faith. Category Creation is…

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Digital Transformation Considerations

Digital Transformation Considerations

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Before you take on a Digital Transformation project, there are a few things I’d recommend that you consider before undergoing such a significant shift. Based on my previous experience too few companies slow down long enough to do this, but it will save you time and money in the long-run. What I’m talking about is performing a self-assessment of your organization’s capabilities and readiness for change by completing a Digital Transformation Readiness assessment. This will help you understand just how…

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Will This be on the Test?

Will This be on the Test?

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When you implement software, you can face any number of “change personas” from the over-zealous go-getter to the Luddite who is still learning e-mail. One other type you’ll run into is the person who wants to know the absolute minimum. When you talk through a complicated software, they’ll stop you and say “Ok, but what do I really need to know?” “What’s the minimum amount of work I need to do?” This personality type typically is also a huge proponent of…

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Being Stuck – One Plan vs Many

Being Stuck – One Plan vs Many

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If you’ve ever implemented software – you are likely very familiar with Murphy’s Law – what can go wrong, will go wrong. When you are faced with Murphy’s Law in an implementation, it’s very easy to get lodged into one way of thinking while the solution may be totally obvious to someone else. See below video. If this has happened to you and you want to do some thinking ahead of time, here’s a thought exercise to free yourself from certain constraints…

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