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Category: Change Management

Running in Place

Running in Place

Core teams are vital. In a software implementation, an engaged and hungry core team is critical to success. Conversely, I’m reminded why that is so important every time I see this cartoon by Tom Fishburne. I really wish the above image were a joke. So many Software Implementations, Digital Transformation efforts, and Change Management plans never have a chance for success because of the above hierarchy. Do you see anyone in your leadership organization that fits here? I bet you…

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And in the End

And in the End

SAAS (Software as a Services) implementations all have a similar trajectory. Most implementation services organizations have a fancy chart that represents these main phases: Discovery and Analysis – This is where the true scope of delivery and delivery capabilities is reviewed. In the UX space, this would be a lot of end-user, champion, and executive sponsor interviews. Design and Planning – This phase digests the Discovery phase and lays it all together as a plan that is mutually agreed upon….

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The Reset

The Reset

As the country continues to wait for the results of the election – one thing is very clear. We all need a reset. This election and much of the last 4 years have been stressful. Regardless of which candidate you supported on November 3rd, we’ve all been wound up pretty tight. Whether you call it gas-lighting or not – we’ve never experienced 4 years like the last. Four years where there was a clear good team and a clear bad…

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Group Think or Collaboration?

Group Think or Collaboration?

No one marches into an implementation and aims to deliver only the absolute bare minimum. Well, maybe Larry does. Screw Larry – he’s an idiot. Well, no one except Larry aims for the lowest common denominator. Even so, it’s deceptively easy to slip from aspirational change into ‘good-enough’ type implementations. Sometimes we even justify the slippage by calling our new target, MVP, Minimum Viable Product. However, the difference is that MVP is a target along a journey, not a watered-down,…

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Accelerate User Adoption

Accelerate User Adoption

Software Implementations are becoming the norm. We implement slack because Water Coolers conversations no longer exist. We try a new Work Management solution because Emails and Microsoft Project can’t keep up. IT requires Single Sign-On because, well, everything needs to be secure. It’s just everything. And once one new software is in, you need to get another one. And another and another. It’s the world we live in now – it’s what people have been calling ‘Digital Transformation’ for a…

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Change Fatigue

Change Fatigue

Change Fatigue is very real. As organizations push forward efforts to Digital Transform their work – countless applications, processes, and reorgs are being tossed at employees. In fact, the change doesn’t stop – there is no ‘done’ for Digital Transformation. The future of work, as it were, has got to be better than this. In the interim, along with all of this change comes Change Fatigue. The idea that at some point, employees have had enough. The reaction to any…

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Facing Change

Facing Change

“Not everything that is faced can be changed, but nothing can be changed until it is faced.” — James Baldwin When we had a reduction in force at Charles Schwab, we all knew why. We all knew why because the leaders opened a dialog about the needed change. They talked to all of us, they listened to all of us, and they helped us all face the inevitable. Well, not everyone was able to face the change – Larry struggled….

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Building a Community in the Workplace

Building a Community in the Workplace

NPR recently published a story about Hotel Corona. Hotel Corona, previously known as the Dan Hotel, in Jerusalem, became a hotel for people recovering from the Coronavirus. Over 200 people from all walks of life, ages, religions, and socioeconomic backgrounds were forced to live together during their recoveries. Two negative tests for COVID-19 was the only way out. If you have 35 minutes, it’s well worth your time to listen. But, to summarize, these individuals started as you would have…

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Exploring Cultural Norms

Exploring Cultural Norms

Culture eats strategy for breakfast. – Peter Drucker If this is the case, why is Change Management, an effort to address the Cultural underpinnings of Change Initiatives, often seen as wasteful? We think about the technology, battle over price and then completely ignore that the technology being introduced is the “strategy” part of Drucker’s statement. What about the culture? Perhaps one of the reasons we have to re-learn this lesson is because we constantly forget. Remembering the last implementation that…

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Change Calibration

Change Calibration

Whether you are a change leader, accidental or other, you’ll want some help to understand and explain the challenge that lay before you. If you are an intentional change leader, you are likely in possession of some of these data points. If you are an accidental change leader, either you volunteered or was volunteered, this will hopefully help calibrate with your Executives. The Law of Diffusion Simon Sinek often references The law of diffusion in his “Start with Why” talks….

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