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Month: August 2022

It’s Not About the Nail – Empathy

It’s Not About the Nail – Empathy

My most challenging interactions play out a lot like this. I’m a fixer. I want to get in and fix it (or if I can’t, I want to figure out how to motivate others to do it). As a result, this video called to me for two reasons: 1) It’s a reminder that we need to Listen More – sometimes, the conclusion we draw is not shared. Consequently, Empathy is best when we are not trying to insert our opinions…

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Satisficing – The “Good Enough” Approach

Satisficing – The “Good Enough” Approach

Satisficing – (verb) Pursuing the minimum acceptable results or outcome because that decision is familiar, hassle-free, and requires the least investigation. Herbert Simon first coined the term in 1956. The difference between satisficing and iterating is the idea of permanence. When you satisfice, you’ve accepted an end-state far less than ideal. In other words, you’ve given up on learning more because you’ve conscientiously decided this is where your learning stops. When iterating, you accept a beginning state that is less…

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Leaving Your Foot In – Adding More Than What’s Needed

Leaving Your Foot In – Adding More Than What’s Needed

The phrase “to leave your foot in” in soccer is analogous to behavior we sometimes see in software implementation. “To leave your foot in means to first go for the ball but continue after the ball has been won, or lost, and kick the opponent. The ‘in‘ in the phrase refers to the tackle, giving ‘in the tackle’. so, if you leave your foot in the tackle, it means your foot is used to catch, kick, or stamp on the opposing player. The…

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Why You Need a Side Hustle

Why You Need a Side Hustle

Unable to find any work as a teacher or academic, Albert Einstein took a job as a clerk at the Swiss Patent Office. He found the lack of intellectual challenge perfect for his side hustle. To Albert Einstein, the patent office was “that worldly cloister where I hatched my most beautiful ideas.” A clear understanding of your hustle (the job that pays your bills and feeds your stomach) and side hustle (the work that feeds your soul) can make all the difference….

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Implementation Parable – Starfish

Implementation Parable – Starfish

If you are ever overwhelmed with the amount of work or the number of people coming your way and just feel that you can’t help them all – I’m hoping the below Parable will help. Adapted from The Star Thrower: Once upon a time, there was an old man who used to go to the ocean to do his writing. He had a habit of walking on the beach every morning before he began his work. Early one morning, he was walking along…

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The Customer is Always Right

The Customer is Always Right

The Customer is Always Right. One of my Executives mentioned that to me the other day when I was speaking with them about an Irate Customer. The Customer is Always Right. That phrase has haunted me for over 15 years in software implementation. And another ten years in various service industries. That line, however, is Bullshit. The Customer is NOT always Right. Customers are often wrong, and in many cases, they have a financial incentive to ignore data that indicates…

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Do Successful Implementation Leaders Play Candyland or Chess?

Do Successful Implementation Leaders Play Candyland or Chess?

Software Implementation is not like Candyland. Take a card, and move a few spots. Then, take another card, and move another few places. Repeat until the game ends. Implementation is more like chess. It requires an active mind, an understanding of the pieces on the board, an understanding of your opponent (change, in this case), and the flexibility and grit to move around newly found constraints throughout the game. Most importantly, to be good at it, you need to practice….

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Implementation Parable – The Ceramics Class

Implementation Parable – The Ceramics Class

There’s a classic story from the book Art and Fear: The ceramics teacher announced on opening day that he was dividing the class into two groups. All those on the left side of the studio, he said, would be graded solely on the quantity of work they produced, all those on the right solely on its quality. His procedure was simple: on the final day of class he would bring in his bathroom scales and weigh the work of the “quantity”…

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The Idiot Leader

The Idiot Leader

I’ve found, and this will be controversial, that there are very few idiot leaders. Instead, I’ve seen employees who believe they deserve recognition, and the only logical reason they don’t receive that credit is that their leader has to be an idiot. I’ve seen this mentality many times, and I’ve even experienced this firsthand. But unfortunately, I think many people fail to recognize that the only thing they can truly change is themselves. They may have an imperfect leader, a…

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