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Month: May 2022

Strategy – Culture’s Favorite Breakfast Snack

Strategy – Culture’s Favorite Breakfast Snack

When Peter Drucker said “Culture eats strategy for breakfast” he was referring to the general health of an organization. Drucker’s tenet, however, is equally relevant when taking on digital transformation within an organization. And it’s often overlooked. When companies purchase software, they hire Project Managers and Contractors to help implement it. Maybe the company brings in a Global System Integrator like Accenture or Deloitte to advise on the Company’s best approach to change. Their Procurement group pours over the cost…

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The Mega Post Mortem – Remove the Silo of Mistakes

The Mega Post Mortem – Remove the Silo of Mistakes

Have you ever fallen off of your bike? Were you pushing yourself (attempting a jump, in my case) or just learning to ride? What did you do next? Did you hobble off in a fit of rage and quit, never to return to the 2-wheeler lifestyle? Or did you do a quick review of what went wrong, then tried it again? What about your organization’s implementation attempts? Have they all been perfect? Any mistakes? Most Digital Transformation efforts are a…

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Implementation Parable – Luck

Implementation Parable – Luck

Once upon the time there was an old farmer who had worked his crops for many years. One day his horse ran away. Upon hearing the news, his neighbors came to visit. “Such bad luck,” they said sympathetically. “Perhaps,” the farmer replied. The next morning the horse returned, bringing with it three other wild horses. “What great luck!” the neighbors exclaimed. “Perhaps,” replied the old man. The following day, his son tried to ride one of the untamed horses, was…

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The Myth of the Perfect Software Implementation

The Myth of the Perfect Software Implementation

There is no such thing as a perfect software implementation. Let me repeat that because it’s imperative to get this point across. There is no such thing as a perfect software implementation. Now it’s clear to me that more and more organizations are becoming aware that implementation, transformation, and change management initiatives are messy. Still,  it’s incredible how many organizations purchase a sophisticated software package and expect perfection. But unfortunately, the reason(s) for buying the software often takes a back…

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Implementation Balance – How to Assess your Organization’s Ability to Change

Implementation Balance – How to Assess your Organization’s Ability to Change

Implementing software is a constant balancing act. Focus too much on the Executives, and you’ll use the End-Users. On the other hand, focus too much on the Digital Natives, and you’ll lose the Digital Laggards. A fundamental way to see where your scales may tip is to reflect on your organization’s core elements: Confidence & Capability. Confidence Confidence is the perception of how prepared an Organization’s user base is for implementation. High confidence organizations coincide with the belief that the team…

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Implementation Failure – Your End Users Have a Say

Implementation Failure – Your End Users Have a Say

There are many reasons why implementations go wrong, but they all kind of roll up into one central idea: Someone forgot about the end-users. It’s basically the same mistake that allowed every Rob Schneider movie to be made. An Exec greenlit the software purchase to streamline some work processes or get a better time to value. And the tool that was purchased can probably still do what it’s intended to do, but there’s one little problem. No one will use the…

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The Laws of Implementation

The Laws of Implementation

No matter how large or how small, software Implementations have specific rules. The best Implementation Consultants know when those rules should be bent, broken, or strictly followed. In the implementations I’ve led, I’ve always found the below set of laws invaluable. The rules fall into three categories: Implementation, Change Management, and Communication. Implementation The one thing about Software Implementations is that they take time. And with time comes one crucial rule: Murphy’s Law. Murphy’s Law states that anything that can…

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