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Month: December 2017

War Time vs. Peace Time – Preparing for Implementation Role Change

War Time vs. Peace Time – Preparing for Implementation Role Change

In the last episode of Band of Brothers, a mini-series following the US 101st Airborne Division during World War 2, the troops from Easy Company – who have been through hell and back, are struggling with their new roles. Then, the war is over — no more fighting. No more dying – or so you’d think. Somehow, in some way, the troops continue to die but instead of at the hands of the Germans, they turn on themselves. That’s because…

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Book Review: Changing the Conversation

Book Review: Changing the Conversation

With an MS in Conflict Studies and Mediation, Dana Caspersen knows conflict. In the book, Changing the Conversation – she starts with 17 principles and anti-principles that help break down conflict into actionable guidelines. The book doesn’t ask for you to avoid conflict; it only enables you to think about your role in the conflict and how to best resolve it. Dana separates her book into three sections: Facilitate Listening and Speaking, Change the Conversation, and Look for Ways Forward….

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How to Treat your End Users

How to Treat your End Users

When implementing technology – it’s easy to forget this point: Your end users are your customers. If you treat them like your customers and thrill them, they’ll tell everyone! If you don’t – they’ll tell everyone! The above may seem obvious, but it doesn’t take more than five minutes searching the terms “Failed Implementation” to see that it isn’t that obvious. Many failed implementations are focused not on the end-users but the stakeholders. Software implementations built for stakeholders do not…

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