The Perfect Software Implementation

The Perfect Software Implementation

There is no such thing as a perfect software implementation.

Let me repeat that because it’s really important to get this point across.

There is no such thing as a perfect software implementation.

Now it’s clear to me that more and more organizations are becoming aware that implementation, transformation, and change management initiatives are messy. Still,  it’s amazing how many organizations purchase a sophisticated software package and expect perfection. In fact, the reason(s) for buying the software often take a back seat to this elusive creature called perfection.

And instead of just accepting that perfection isn’t going to happen, everything stops. The whirling dirvish of desired perfection takes over reality. It starts with postponing the launch. The canceling it. Then quickly moves into a blame cycle, the cancelation of the contract, the shelving of the project, and then it begins again with a new complicated goal with new Software and new Services.

This is a recognizable pattern. Sure, it’s recognizable because I just wrote about it – like, in the previous paragraph. But it’s recognizable because we all do this to some extent. It’s a very human reaction. It simple translates to:

The key decision maker is afraid. 

Expecting perfection is safety from failure. But, I’m here to say – that it is ok to be afraid. That’s normal. What’s even worse than knowing that it’s not going to be perfect is having to admit that you are afraid of the fall-out. It’s scary as hell. The moment when you turn on the switch to achieve whatever goals you had in mind when you bought the software – just became real. It’s so much easier to procrastinate or go on attack than to deal with this change.

Perfectionism is the arch-enemy to a successful implementation or major transformation.

Don’t aim for perfect. Aim for good enough and iterate.

Still not convinced? Here’s a great article about “failing forward” and how decision making is incomplete from the start, and that’s ok.

Supporting Music

Stereolab – Metronomic Underground

Fleetwood Mac – Landslide

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